Company Analysis - Ipremier Case Study Term Paper

Company Analysis - Ipremier Case Study - Term Paper Example Turley is in a hotel room during the attack, it takes him time to coordinate a team to handle the crisis. The worst is that the team or the employees of the institution do not have proper knowledge of the technical operations of the system or the website hence they have to move all the way to the provider who cannot be reached over the phone at the time. The customers are at stake since their credit cards are in the verge of being stolen at any moment then. Taking into account the short period presented to Bob to handle the crisis as the CIO, we have to commend him for the enormous tasks he had to perform. It is also important to note that one of the obstacles is that the scenario was complicated. The case shows vividly that all the communication line got broken down during the attack prompting stress and panic among all the junior employees (Pendlebury & Groves, 2004). There is no clear division of duties to enhance the operations of the firm effectively and efficiently. Duties and responsibilities have to be assigned during the attack and this is further fueled by the existence of the outdated emergency procedures. We are informed from the case that, Bob during his tenure was to install or renew the system which they had no done up to this far and therefore had to move with speed most so after the occurrence of such vices. Another major problem was with Qdata the computer service provider. The firewall and the infrastructure of the services provided by them were not satisfactory and did not help in blocking or mitigating the attack. Qdata employees did not show enough expertise and experience in dealing with similar situations. The firewall was not able to prevent the attack given the low level of technology that Qdata was still embracing (Axelrod, 2004). Above all, Qdata employees were not willing to help iPremier’s representatives to access the NOC. In addition, this predicted the miscommunication between Ipremier and Qdata was clear in the case give n that an employee had to run all the way to the service provider (Fink, 2006). If I were Turley, amidst the crisis I would have engaged several risk management strategies rushing to protect the data systems using my It knowledge before remaining helpless. Secondly, I would have brought in an expert who was readily accessible to help in blocking any form of transactions from the site at least until normalcy returned before I informed the CEO of the technicalities just for a point of information. An urgent meeting of all the employees would then be called immediately to ponder on the way forward from the integration of the views of all the parties (Austine, Leibrock, & Murray, 2007). 2. The Ipremier Company CEO, Jack Samuelson, had already expressed to Bob Turley his concern that the company might eventually suffer from a "deficit in operating procedures." Were the company's operating procedures deficient in responding to this attack? What additional procedures might have been in pla ce to better handle the attack? As earlier pointed out by the CEO of Ipremier, Jack Samuelson of the existence of the operation procedures, actually, there exist several of the deficiencies in terms of the response given to this attack. The deficiencies are in form of the risk response and recovery systems concerning the business that the business is engaged and how they are running the business. First, the firewall of the system does not have a backup system given the low